One of the most important passenger transport companies in New Caledonia
For more than 40 years, Arc en Ciel Service has been offering passenger transport services by sedan, minibus and bus. The company is located on 4 sites in Noumea:
- “Moselle”, agency in town in charge of :
o Selling and recording reservations
o Invoicing of services
o Payroll management
- “Ducos”, an operating site which is involved in :
o Management of drivers and vehicles
o The planning of the missions on the drivers and vehicles
o Regulation - “La Tontouta”, at the airport :
o Welcomes passengers arriving at the airport and guides them to their vehicle
o Records last minute reservations - “The workshop”, in charge of vehicle maintenance
The main activity of Arc en Ciel Service is the airport transfer, sold at the place, between Noumea and La Tontouta, the international airport of New Caledonia with which the company has an exclusive agreement for the transport of passengers without reservation.
The transport company employs nearly 150 people
A small part of the fleet…the other vehicles are left for passenger transfers
The course of the mission
DAY 1 : Study of the needs of each person and first training sessions
DAY 2 : Training and preparation of the working process on WAY-Plan
DAY 3: Implementation of the new work processes and preparation of the production launch
DAY 4: Production start-up
DAY 5: Support and training of the administrative team
More than a training on the functionalities of the software, it is more on the organization of the company around this new tool which was the heart of the mission:
- Who will be in charge of what? At what time?
- What will be the new scope of each person after the switch to WAY-Plan?
- Where to find the information so that the missions go well for the final customer? So that the invoicing reflects well the orders and actions carried out on each mission?
- How to communicate towards regular customers ? When and how to encourage them to visit the customer area?
And afterwards?
The implementation of WAY-Plan was a success thanks to a committed and involved team, aware of the stakes for their company. Some adjustments remain to be made in the organization, each one will take its marks little by little and will extend its perimeter of use of the software to better use it and gain in global effectiveness
Regular Skype meetings with the WAY-Plan support team will allow to answer common questions about the use of the software and to give advice on organization. Long-term follow-up is crucial!
What is the added value of on-site training?
By being on site, the WAY-Plan trainer becomes a consultant. He/she studies the activity of the company, the role of each collaborator, looks for and suggests organizational solutions, proposes strategies for an easier migration to WAY-Plan.
This is what happened at Arc en Ciel, our consultant was present to assist the teams during their first days of use, but above all, she reassured, organized, and supervised the production start-up so that it would go as smoothly as possible for everyone: reservation, planning and regulation teams, invoicing, drivers… and final customers
The photo album of the mission at Arc en Ciel Service is on the Facebook page of WAY-Plan: https: //www.facebook.com/media/set/?set=a.1807287456173411.1073741830.1466108636957963&type=1&l=111836631d
